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Why Lewes Home Improvements

 

Lewes Home Improvements is a family owned company with extensive experience of building & glazing and a reputation for attention to detail that ensures the majority of new business comes from referrals.

 

Our commitments:


“Reliability is paramount” We will always keep our customers informed during quotation, installation & after sales support via phone & e-mail.


“Never late without understandable reason” We will always give realistic installation dates & achieve them unless there is a very good reason why not.


“High quality products” Whichever product from our range is right for your property it will be one of the best available of its type.

 


 

Outstanding quality products combined with unrivalled communication.

 

We know what will look architecturally correct in all types of properties & are passionate about design. We are design driven & not sales driven.

 

Our quotations are very detailed. After all you want to know exactly what’s included. This helps you know if you have made the right design decision & gives you a chance to change your mind and explore other alternatives before it is too late!

 

Our quotes are fixed and competative. We will never insult your intelligence with phoney discounts or silly sales tactics.

 

Click here to view an example quotation

 

If you decide to place an order, we finalise the designs & specifications at a final survey meeting. Following this meeting we e-mail you an order confirmation detailing exactly what is going to be manufactured. Of course we take full responsibility for overall sizes.

 

We will not start to make the order until our customer has checked & approved the confirmation which ensures total client satisfaction & the elimination of possible misunderstandings.

 

Click here to view an example order confirmation

 

 

Installation perfection

 

Installation is crucial. That’s why we directly employ our installers rather than subcontract them on pricework like most of the industry does.

 

Because our installers are never put under pressure to achieve high numbers of products fitted they have the time to do the little things that our customers tell us make all the difference to them. Things like putting back up the blinds after installation of windows, or fitting the customers new bell push when installing a door. If it needs to be done, just ask our installers & as long as it is relevant to the nature of the work we are carrying out we will always do it.

 

We are fussy. We will not leave a site until it is as clean as it was before we arrived. We carry a vacuum cleaner on every van & always use it before we leave site.

 

 

After sales service leaves a lasting impression

 

If anything needs attention after installation we will always come back & do it quickly. In fact service calls carry no 1 priority within our organisation. The reason for this is simply that because we rely so heavily on referrals & repeat business we need our customers to remain happy with us and recommend us to their friends.

 

 

 

 

 

 

 

 

Our Insurance
 
Certass Accreditation
 
QANW Insurance
 
Building Control
 
Trust Mark
Thermal Register